Technical Delivery Manager

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together.

Are you a technical leader who thrives at the intersection of complex agile delivery, strategic account growth, and executive relationship building? Deliver high-impact digital transformations.

Appian Customer Success is obsessed with ensuring our customers achieve remarkable business results through high-value technology engagements. The Delivery Management team is directly responsible for driving customer growth through deep technical expertise, trusted advisory, and demonstrated results. Working in close alignment with Appian Sales and Partners, we lead innovative implementations and turn complex corporate visions into scalable software solutions.

As a Technical Delivery Manager (TDM), you will own two of Appian's most critical corporate objectives: orchestrating flawless software delivery and unlocking exponential account growth. This role is unique because it blends technical delivery mastery with strategic account management. You won't just oversee timelines; you will partner with architects, product designers, and client executives to manage large-scale enterprise programs powered by our AI-Powered Process Automation platform.

What You’ll Do

Orchestrate Agile Delivery: Oversee all aspects of agile program management for Appian-led engagements, proactively managing delivery risks and removing project impediments.

Drive Strategic Growth: Partner with front-line sales representatives to qualify opportunities, identify enterprise problems, position services, and execute account expansion strategies.

Manage Financial Portfolios: Successfully oversee a complex book of business, utilizing rigorous financial management tools and performance metrics to ensure profitability.

Architect Application Roadmaps: Analyze customer strategic goals to build compelling business cases, define high-value use cases, and map long-term digital transformation journeys.

Cultivate Executive Relationships: Establish and maintain deep, trusted relationships with key client stakeholders, buyers, influencers, and delivery partners.

Lead Cross-Functional Teams: Team with software architects and product designers to design, construct, and deploy Enterprise-Grade Orchestration solutions.

Required Qualifications

Degree: Bachelor of Science or Bachelor of Arts degree in Computer Science , Engineering , Information Systems , Mathematics , or a related technical/analytical field.

Agile Leadership: 5+ years of experience in an Agile delivery environment, with at least 1 year of direct experience leading technology implementation teams.

Financial Account Management: Proven experience managing a portfolio or book of business using structured financial tools, forecasting, and budgets.

Value-Based Selling: Demonstrated expertise using value selling methods to build compelling business cases and financial benefits for client proposals.

Travel: Willingness to travel 10% or less annually to support vital customer engagements.

Preferred Qualifications

Industry Frameworks: Professional background within key verticals such as Financial Services , Pharmaceuticals , Insurance , or Manufacturing .

Enterprise Architecture: Experience within software consulting specializing in CRM , ERP , Data Integration Architecture , Enterprise Application Integration (EAI) , or master data management.

The base salary provided represents a good faith and reasonable estimate of the range at the time of posting. Actual compensation will be dependent on a number of factors including, but not limited to, the candidate’s relevant work experience, qualifications, internal peer equity, and market and business conditions that exist when extending an offer. A discretionary bonus may be awarded in recognition of individual and company performance.

Appian offers a comprehensive benefits package, which may include health coverage, life and disability insurance, an Employee Assistance Program (EAP) with free mental health support, an Employee Stock Purchase Program (ESPP), lifestyle allowance, tuition reimbursement, and family-forming benefits. Benefits may vary by country. Please ask your Talent Acquisition Specialist for details on the benefits available in the location you are applying to.

Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation, commission, bonus, or benefit plans.

Base Salary Range £75,000 — £175,000 GBP

Tools and Resources

Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires.

Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities.

Community: We’ll immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups . These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company.

Benefits

Appian offers a comprehensive benefits package designed to support your health, wellbeing, and financial future. Benefits may include health coverage, Employee Assistance Program (EAP) with free mental health support, life and disability insurance, an Employee Stock Purchase Program (ESPP), a retirement/pension plan, wellness dollars, tuition reimbursement, family-forming benefits and more. Benefits vary by country—please ask your Talent Acquisition contact for details specific to the location you are applying to.

About Appian

Appian provides AI automation for the most important business processes at the world’s largest organizations. Our platform is known for its unique power, reliability, and scale. We’ve been automating processes for more than 25 years and understand enterprise operations like no one else. For more information, visit appian.com .

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Appian is an equal opportunity employer that strives to attract and retain the best talent. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law.

Appian provides reasonable accommodations to applicants in accordance with all applicable laws. If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected] . Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

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