Bilingual Business Development Associate (Dutch, German or another EU Language)

ISN is seeking a Bilingual Business Development Associate fluent in German, Dutch or another EU language and English to join its Customer Operations team in London. ISN is a global leader in contractor and supplier management, connecting clients with safe and reliable contractors and suppliers while incorporating due diligence into the contractor management process.

The role involves using language skills to communicate with clients and colleagues from different countries and cultures, providing proactive customer service and support, answering calls and enquiries, troubleshooting issues, and participating in sales and marketing projects. Responsibilities include servicing and supporting ISNetworld contractor and supplier clients; delivering training on ISN products by phone, online and in person; participating in sales and marketing projects; handling incoming calls and customer enquiries; assisting with CRM and ISNetworld testing; managing client accounts, including invoicing and collections; analysing customer service processes and proposing improvements; and researching and developing client resources and reference documents.

Applicants should have excellent written and verbal communication skills in German, Dutch or another EU language and English; a customer service orientation; an interest in helping people and engaging in verbal interaction over the phone; a desire to begin in customer service and progress into B2B sales within 12–24 months; proficient computer skills; the ability to learn software programmes and new concepts in depth; and strong retention skills and patience when troubleshooting difficult scenarios. A bachelor’s degree from an accredited university or equivalent work experience is required.

The role includes an eight-week, full-time training programme covering soft-skills development, customer service excellence, and ISN products and services. Training is facilitated in person at ISN’s corporate headquarters in Dallas, Texas. The target start date is January 2027.

UK benefits include company-paid monthly insurance premiums for employees and dependants; medical, dental, vision and life insurance; a 4% pension matching scheme; long- and short-term disability coverage; 27 paid personal holidays, pro-rated in the first year; 13 paid holidays; monthly mobile-phone and Oyster-card reimbursements; team-building activities and events; a matching charitable gift programme; professional development and training opportunities; and a wellness programme covering community, financial, mental, nutritional, physical and social health. Employees must live within a commutable distance of the office and attend required training, events, team activities and meetings in person, with at least three days per week in the office on an ongoing basis.