Senior Site Reliability Engineer
Run the production environment by monitoring availability and taking a holistic view of system health. Build software and systems to manage platform infrastructure and applications, improve the reliability, quality and time-to-market of NICE’s software solutions, measure and optimise system performance, and provide primary operational support and engineering for multiple large distributed software applications.
Gather and analyse metrics from operating systems and applications to assist in performance tuning and fault finding. Partner with development teams to improve services through rigorous testing and release procedures. Participate in system design consulting, platform management and capacity planning. Create sustainable systems and services through automation and uplifts, and balance feature development speed with reliability using well-defined service-level objectives.
Candidates should have 3–6 years of experience in a similar role, focusing on systems engineering, automation and reliability. The role requires proficiency in at least one programming language, such as Python, Go, Java or C#, and experience with scripting languages such as Bash or PowerShell. Candidates should have a deep understanding of cloud computing platforms such as AWS and the reliability constraints of services including EC2, ECS, Lambda and DynamoDB; experience with infrastructure-as-code tools such as CloudFormation and Terraform; strong knowledge of CI/CD concepts and tools such as Jenkins, GitLab CI/CD or CircleCI; and strong knowledge of containerisation technologies such as Docker and Kubernetes and microservices architecture.
Experience with monitoring and observability tools such as Prometheus, Grafana, the ELK stack and CloudWatch is required, along with excellent problem-solving skills and the ability to troubleshoot complex issues in distributed systems. Candidates should have experience with incident management and blameless postmortems, including driving incident response during outages and other critical incidents, resolution and communication in a cross-functional team environment.
Experience with large Kubernetes clusters, Grafana Observability Suite (Loki, Mimir and Tempo), Splunk, Datadog, PagerDuty, Rundeck or configuration-management tools such as Ansible, Puppet or Chef would be advantageous. AWS Certified DevOps Engineer, Google Cloud Professional DevOps Engineer or equivalent certifications are also beneficial.
Strong communication and collaboration skills, the ability to work effectively in a close team environment, a willingness to learn and educate yourself on relevant technologies, the ability to multitask and prioritise work, and the ability to remain focused and calm under pressure are expected.
NICE operates a NICE-FLEX hybrid model: two days working from the office and three days of remote work each week. The role is an individual contributor position reporting to the Director, Network Operations. Requisition ID: 9476.