Senior Project Manager, Professional Services
Professional Services Senior Project Manager
Location: UK (Remote) Department: Professional Services (PS)
About the Job Rubrik Professional Services is looking for a high-energy, strategic, and results-driven Senior Project Manager to lead complex, enterprise customer implementations and help shape the future of our delivery practice. In this role, you will be customer-facing, acting as a trusted advisor to ensure deployment success, business value realisation, and operational efficiency. You will own high-stakes client engagements end-to-end, bringing deep project management expertise to solve problems on the ground and drive customer outcomes with minimal oversight.
About You As a Senior Project Manager in our PS Organisation, you will drive impact primarily through hands-on delivery excellence, leadership, and practice enablement.
1. Client Delivery Excellence ● Drive Complex Engagements: Lead end-to-end delivery of complex, concurrent, enterprise-level customer projects from kickoff to sign-off within fast-paced environments. ● Scope & Milestone Management: Prepare enterprise customers for deployment, establish clear success criteria, track deliverables, set targets, manage resources, and ensure project execution adheres to deadlines and budgets. ● Risk & Issue Governance: Proactively identify, track, and mitigate project risks and technical dependencies, resolving issues autonomously before they escalate. ● Stakeholder Alignment: Serve as the single point of contact and escalation owner for customer executives, cross-functional internal teams (Engineering, Customer Support, Sales), and third- party partners. ● Quality & Performance: Execute quality control throughout project lifecycles to ensure deliverables meet or exceed Rubrik's standards and customer business objectives.
2. PMO & Process Optimisation ● Partner with PS leadership to help build, refine, and maintain the PMO governance framework, including standard operating procedures, project methodologies, and key performance indicators. ● Continuous Improvement: Flag bottlenecks and recommend improvements that enhance operational efficiency, margins, and customer satisfaction. ● Assist in establishing best practices for your engagements, resource allocation, utilisation tracking, and project health reporting across the PS portfolio.
Required Qualifications: ● 8+ years of direct Project Management experience delivering customer-facing, enterprise technical projects within a Professional Services or Consulting organization. ● Previous experience with managing customers from Financial Services, Government, Healthcare industries ● Track record of managing multiple complex, high-visibility client engagements concurrently in a fast-paced technology environment. ● Demonstrated ability to work autonomously, exercising strong judgment and decision-making in ambiguous, high-pressure customer situations. ● Expert knowledge of modern project management tools (e.g., Smartsheet, Jira, Confluence, Asana) as well as Google Workspace. ● Fluent written and spoken English skill is a must. ● Exceptional executive communication, stakeholder management, negotiation, and conflict resolution skills.
Good to Have Qualifications: ● Recognised credentials like Project Management Professional (PMP), PRINCE2, knowledge of Agile/Scrum (CSM, PMI-ACP), or Lean frameworks. ● Technical Background: Prior hands-on experience or foundational knowledge in Data Management, Cloud Infrastructure (AWS, Azure, GCP), Data Protection, Enterprise Storage, Cybersecurity, or SaaS delivery is a strong plus. ● Financial acumen regarding professional services metrics (e.g., revenue recognition, margin, utilization, project profitability). ● Additional European language skills (German, Spanish etc.) are a great plus. ● Experience contributing to PMO governance practices.
About the Team Rubrik Professional Services transforms possibilities into outcomes. Our portfolio of services uncovers and exploits the unique opportunities made possible by Rubrik technology. Drawing on our unparalleled product expertise and customer experiences, we collaborate with customers to identify and address complex technical challenges, improve operational efficiency, and maximize their investment in Rubrik. We are 100% focused on customer success, operational excellence, and empowering our team members to grow, lead, and innovate.
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At Rubrik, we are dedicated to fostering a culture where people from all backgrounds are valued, feel they belong, and believe they can succeed. Our commitment to inclusion is at the heart of our mission to secure the world’s data.
Our goal is to hire and promote the best talent, regardless of background. We continually review our hiring practices to ensure fairness and strive to create an environment where every employee has equal access to opportunities for growth and excellence. We believe in empowering everyone to bring their authentic selves to work and achieve their fullest potential.
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