Senior Manager, Strategy & Operations - Navan Premier
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Senior Manager, Strategy & Operations - Navan Premier Location: London, UK Department: Account Management/Customer Success
Reporting to the SVP, Account Management & Customer Success, this role will be the strategic and operational partner across the global Navan Premier organisation. It will translate strategy into execution, coordinate the portfolio of transformation and business-critical workstreams, and provide the operating rhythm, insight, and accountability required to scale Premier globally.
What You’ll Do
Act as the central strategy and operations partner to the SVP Navan Premier, helping set priorities and maintain focus on the highest-impact work.
Build and run the Premier operating rhythm, including leadership meetings, strategic planning, business reviews, performance reporting, decision logs, and follow-up.
Coordinate major Premier workstreams, including core-market and Emerging Markets migration, Product and Engineering enhancements, Launch, transformation programme management, service and operating model changes, pricing, and Premier go-to-market.
Coordinate project and programme managers, including the Emerging Markets Migration & Transformation Manager and the Director of Transformation Program Management, aligning plans, dependencies, risks, and executive decisions.
Translate the Premier strategy into annual and quarterly priorities, measurable outcomes, resource implications, and execution plans.
Develop reporting that combines financial, client, operational, people, migration, and product indicators into a clear view of performance and risk.
Prepare concise executive materials, recommendations, and updates for the Premier leadership team and relevant Navan executives.
Identify bottlenecks and gaps in ownership, bring the right people together, and drive issues to resolution.
Support business planning, workforce planning, investment cases, and prioritisation decisions with structured analysis.
Help establish scalable processes and governance without weakening the high-touch client experience that defines Premier.
What We’re Looking For
Experience in top-tier management consulting, strategy and operations, investment banking, high-growth technology, or a similar high-ownership environment.
Experience working directly with senior executives and turning complex business, financial, and operational information into clear recommendations and action.
A strong track record of leading cross-functional strategic projects from problem definition through execution and measurable outcomes.
Exceptional structured thinking, analytical skills, and written and verbal communication.
Strong programme management and operating-rhythm skills, coordinating multiple project managers and workstreams without taking away their ownership.
Commercial and operational judgement, including experience with business planning, performance management, resource allocation, and risk mitigation.
Comfort operating in ambiguity and moving between strategy, analysis, stakeholder alignment, and execution.
High EQ, discretion, and the ability to build trust across Client Success, Product, Engineering, Launch, Service/Ops, Sales, and executive leadership.
Experience in travel, SaaS, or a complex service business is helpful but not required.
Navan uses AI-assisted Automated Employment Decision Tool (Metaview) to assist with evaluating resumes against job qualifications for this role. All final decisions are made by human recruiters and hiring managers.
Human oversight: Metaview does not automatically reject candidates or make final hiring decisions. Our recruiters and hiring managers review all outputs and make the final hiring decision regarding every application.
Your rights: If you prefer to have your application reviewed without AI assistance, you may request a human evaluation by entering your email here . Your decision to do so will not affect how your candidacy is evaluated.
Please refer to our Candidate Privacy Notice for more information about our processing of personal data, and your rights.
About Navan Navan (Nasdaq: NAVN) is the global AI-powered business travel and expense platform that makes travel easy for frequent travelers. From finding flights and hotels, to automating expense reconciliation, with 24/7 support along the way, Navan delivers an intuitive experience travelers love and finance teams rely on. See how Navan customers benefit and learn more at navan.com .
Culture of Excellence Our team is our competitive edge — a high-performance group of smart, driven people committed to winning together. This dedication to excellence is why we’ve been recognized as a Best Place to Work by Built In (2023–2026), a G2 Best Global Software Company (2025–2026), Forbes Cloud 100 (2022–2025), and CNBC Disruptor 50 (2022–2025). At Navan, we provide an environment where top talent excels, offering the autonomy and fast-paced trajectory needed to build a defining career and do the best work of your life.
Our Benefits Navan offers a comprehensive benefits program designed to support your well-being, financial security, and life outside of work. Our benefits, thoughtfully tailored by country to meet local needs, include healthcare coverage, insurance offerings, and wellness resources for you and your family.
We support long-term financial growth through retirement savings programs and opportunities to participate in our equity plans, so you can share in Navan’s success. To promote balance, we offer flexible time off, country-specific holidays, and paid parental leave for all new parents. Additional benefits include connectivity and commuting support*, mental health resources, and exclusive travel-related perks. Wherever you’re based, our benefits evolve with you.
Workplace Policy Navan believes in the value of in-person connections, whether that’s sitting down to have lunch with one another, taking a walking 1:1, or collaborating in a room together. The connections forged through face-to-face interactions improve company culture and drive business results. Navan invests in global office spaces — in the U.S., Europe, and Asia, among others — that feel welcoming. In-office perks such as company-provided lunches and happy hours create a strong team environment to help you do your best work. Our employees work from the office four days a week. Please expect this policy for all roles that are tied to an office. Equal Opportunity Navan is an equal opportunity employer. We make all employment decisions based solely on merit. We provide equal employment opportunity to all applicants and employees without discrimination on the bases of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We prohibit any such discrimination or harassment. This policy applies to all terms and conditions of employment, including hiring. Accommodations Navan complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. Navan will reasonably accommodate qualified individuals with a disability in connection with applications for employment as required by law. If you need any assistance or accommodations due to a disability, you are welcome to email us at [email protected] . Candidate Privacy Notice and Use of AI As part of the recruitment process, certain personal data may be processed using automated tools, including tools that use AI. For details on how Navan collects and uses your personal data, please review Navan's Candidate Privacy Notice here . Job Search Best Practices We have been made aware of recruitment scams involving fraudulent attempts to lure job seekers into sending money or personal information in return for fake job offers or coerce them into purchasing equipment by electronic funds transfer (Zelle, Venmo, etc.) Legitimate Navan recruiters will never ask for money in any recruitment or onboarding activities. All available job openings at Navan will be posted on Navan’s website and all Navan recruiters will be reachable through an email address ending in “@navan.com” or “@navan.tech” or "@talent.navan.com". *Applies to select locations.