Senior Vice President, Navan Concierge
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Senior Vice President, Navan Concierge Location: London, UK Department: Global Operations and Service (GOS)
Navan Concierge is a pillar of Navan Signature, a business unit within Navan focused on solving the complex, personal and high-touch needs of our clients. In addition to Concierge , Navan Signature spans Premier (premium corporate travel for professional-services firms), Events (bringing people together through on-platform booking and offline event management), and Specialty (bespoke offerings for niche sectors).
Today, Navan Concierge is an elite team servicing the personal and professional travel requirements of UHNW individuals, their families and family offices. We’re looking for an exceptional leader to expand the current white-glove service across Navan’s client base, doubling the business in year one and contributing to enterprise retention by becoming indispensable to our most influential travelers.
Over the next three years as SVP, Navan Concierge , you will build and execute a strategy to transform Navan Concierge into the leading lifestyle concierge marketplace. Operating as a start up within a leading travel technology company, you will partner with the sharpest minds in travel technology and service to deliver the commercial strategy, partnerships and product for true competitive advantage.
This role will suit a high energy builder: an execution-focused leader who gets things done at pace, influences across functions, adapts quickly, is P&L fluent and holds themselves to exceptional standards.
Key Responsibilities
P&L & Strategy Execution
Own Navan Concierge’s full P&L, keeping the business profitable and maintaining current margins while it scales in year one.
Set and execute the multi-year business strategy, commercial proposition, operating model and go-to-market plan; develop an investment plan covering the people, product, technology, supplier and service capabilities required to deliver it.
Establish clear measures for GBV, revenue, profitability, margin, attachment, service quality and client outcomes. Assess Concierge’s contribution to enterprise stickiness by tracking renewal and churn trends among enterprise customers using the service.
Core Business Strategy: Growth Through Navan Signature
Grow Concierge through attachment across Navan’s existing client base, identifying UHNW individuals, executives, founders, board members, their families and family offices whose personal, household or family-office travel needs fit the proposition.
Position Concierge as a distinct Navan Signature proposition that strengthens enterprise relationships and retention, complements corporate travel, and brings a more joined-up service experience to clients and their families.
Commercial & Business Model Design
Define the commercial model, including membership structures, invite-only access, minimum spend thresholds, service fees and the unit economics required to sustain an attractive margin.
Assess the case for extending Concierge through independent-contractor advisors, including the investment, commercial, service, compliance and go-to-market models required to scale.
Product, Content & Marketplace Innovation
Partner with Product and Engineering leaders to shape the capabilities needed while aligning investment with Concierge’s service model, client needs and business case.
Develop supplier and partner strategies that deliver differentiated access, service recovery and value across luxury hotels, private aviation, villas, ground transport, destination services and other relevant categories.
Set the service principles, quality measures, escalation paths and operating standards that combine effective technology with exceptional human support, discretion and responsiveness.
Success is a platform-enabled model that attracts the world’s best independent travel consultants, giving them the competitive edge to surpass expectations of the world’s most demanding travelers.
Talent Acquisition & Team Leadership
Build the team and leadership capacity to double the currently small scale Concierge business in year one, recruiting and developing the concierge professionals needed to grow while preserving service quality and current margins.
Where the independent-advisor opportunity is validated, define a compelling value proposition and talent model that complements the core Concierge team and business.
Lead alignment with Navan Signature and executive peers across Sales, Account Management, Product, Operations, Supplier Relations, Technology, Finance and Legal, securing support for the agreed investment plan and growth priorities.
Candidate Qualifications
Business leadership: Proven experience building, running and scaling a business or business line, with clear accountability for a P&L and evidence of delivering profitable growth.
Financial leadership: Demonstrated ability to manage revenue, cost, margin and investment trade-offs; grow a profitable business while protecting service quality and making sound longer-term investment decisions.
Industry Networks: Deep relationships with top travel advisors, luxury hotel groups, private aviation providers, and destination management companies (DMCs).
Strategy and investment: Proven ability to set a multi-year strategy, build an evidence-based investment plan, size growth opportunities and make disciplined build, partner and scale decisions.
Executive leadership: Track record of influencing senior cross-functional peers and leading teams through growth, including Product and Engineering partnerships to deliver differentiated client experiences.
Location Flexibility: Based in or willing to work out of London, New York City, or San Francisco.
Navan uses AI-assisted Automated Employment Decision Tool (Metaview) to assist with evaluating resumes against job qualifications for this role. All final decisions are made by human recruiters and hiring managers.
Human oversight: Metaview does not automatically reject candidates or make final hiring decisions. Our recruiters and hiring managers review all outputs and make the final hiring decision regarding every application.
Your rights: If you prefer to have your application reviewed without AI assistance, you may request a human evaluation by entering your email here . Your decision to do so will not affect how your candidacy is evaluated.
Please refer to our Candidate Privacy Notice for more information about our processing of personal data, and your rights.
About Navan Navan (Nasdaq: NAVN) is the global AI-powered business travel and expense platform that makes travel easy for frequent travelers. From finding flights and hotels, to automating expense reconciliation, with 24/7 support along the way, Navan delivers an intuitive experience travelers love and finance teams rely on. See how Navan customers benefit and learn more at navan.com .
Culture of Excellence Our team is our competitive edge — a high-performance group of smart, driven people committed to winning together. This dedication to excellence is why we’ve been recognized as a Best Place to Work by Built In (2023–2026), a G2 Best Global Software Company (2025–2026), Forbes Cloud 100 (2022–2025), and CNBC Disruptor 50 (2022–2025). At Navan, we provide an environment where top talent excels, offering the autonomy and fast-paced trajectory needed to build a defining career and do the best work of your life.
Our Benefits Navan offers a comprehensive benefits program designed to support your well-being, financial security, and life outside of work. Our benefits, thoughtfully tailored by country to meet local needs, include healthcare coverage, insurance offerings, and wellness resources for you and your family.
We support long-term financial growth through retirement savings programs and opportunities to participate in our equity plans, so you can share in Navan’s success. To promote balance, we offer flexible time off, country-specific holidays, and paid parental leave for all new parents. Additional benefits include connectivity and commuting support*, mental health resources, and exclusive travel-related perks. Wherever you’re based, our benefits evolve with you.
Workplace Policy Navan believes in the value of in-person connections, whether that’s sitting down to have lunch with one another, taking a walking 1:1, or collaborating in a room together. The connections forged through face-to-face interactions improve company culture and drive business results. Navan invests in global office spaces — in the U.S., Europe, and Asia, among others — that feel welcoming. In-office perks such as company-provided lunches and happy hours create a strong team environment to help you do your best work. Our employees work from the office four days a week. Please expect this policy for all roles that are tied to an office. Equal Opportunity Navan is an equal opportunity employer. We make all employment decisions based solely on merit. We provide equal employment opportunity to all applicants and employees without discrimination on the bases of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We prohibit any such discrimination or harassment. This policy applies to all terms and conditions of employment, including hiring. Accommodations Navan complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. Navan will reasonably accommodate qualified individuals with a disability in connection with applications for employment as required by law. If you need any assistance or accommodations due to a disability, you are welcome to email us at [email protected] . Candidate Privacy Notice and Use of AI As part of the recruitment process, certain personal data may be processed using automated tools, including tools that use AI. For details on how Navan collects and uses your personal data, please review Navan's Candidate Privacy Notice here . Job Search Best Practices We have been made aware of recruitment scams involving fraudulent attempts to lure job seekers into sending money or personal information in return for fake job offers or coerce them into purchasing equipment by electronic funds transfer (Zelle, Venmo, etc.) Legitimate Navan recruiters will never ask for money in any recruitment or onboarding activities. All available job openings at Navan will be posted on Navan’s website and all Navan recruiters will be reachable through an email address ending in “@navan.com” or “@navan.tech” or "@talent.navan.com". *Applies to select locations.