Engage with customer IT and business leaders to understand their AI priorities, and design secure, scalable solutions that drive business value, customer confidence, and production adoption and identify next-best technical actions and new AI use cases from customer engagements, helping customers expand successful solutions and accelerate adoption. Drive next best actions and generate incremental pipeline from each engagement Use and contribute to repeatable IP development Act as the Voice of the Customer by sharing adoption issues, capacity constraints, product gaps, deployment blockers, platform readiness feedback, and preview limitations with engineering teams to accelerate resolution and improve product features. Support customer and partner skilling through technical workshops, readiness activities, and architecture reviews Demonstrate a growth mindset by continuously aligning your skills to customer needs, contributing to knowledge sharing, and mentoring others to accelerate customer outcomes. Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND strong experience in AI, GitHub, AI Governance, AI Agent development, agents, LLMs or related technologies, information technology (IT) consulting/support/architecture OR equivalent experience Proven and demonstrated experience working in a customer-facing role Experience developing and reusing technical IP, reference architectures, solution patterns and engineering assets to improve quality and accelerate delivery.