Senior Customer Success Account Manager (Media and Communications)

As a Customer Success Account Manager, you will: Lead business value discussions at executive levels, coach others in effective communication, and orchestrate solution delivery across diverse teams. Develop and execute Customer Success Plans (CSPs), proactively identifying and resolving blockers to product adoption and consumption, and drive business growth strategies. Partner with customers to understand their business priorities, optimize usage, and deliver ongoing success through strategic program planning and review. Change Management: Defines and implements procedures or technologies to adapt to, control, and influence change in the environment. Creativity: Applies ingenuity and imagination to design and construct inclusive products, services, or initiatives. Data Analysis: Gathers and analyzes information from various sources to draw conclusions and generate solutions that add value to business strategies. Decision Making: Makes informed decisions quickly in fast-paced environments by diagnosing issues and evaluating alternatives and trade-offs. Executive Relationships: Confidently interacts with senior leaders, addresses concerns, and maintains professionalism in high-pressure situations. Influencing for Impact: Acts as a trusted advisor, collaborates across teams, and leverages networks to achieve impactful outcomes. Problem Solving: Identifies problems, evaluates options, and implements effective solutions. Championing Company Messaging: Advocates for the brand by crafting clear, persuasive narratives that reinforce the company's mission and values. Driving Customer Health Excellence: Proactively improves customer health outcomes by leveraging resources and focusing on operational excellence. Maximizing Delivery Excellence: Leads customer success planning, orchestrates resources, and ensures quality standards throughout delivery. Master's degree in business, Sociology, Psychology, Computer Science, or related field, with strong and proven customer success experience, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's degree in business, Sociology, Psychology, Computer Science or related field, with strong and proven customer success experience, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience. Strong and proven experience within customer industry. Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification. Project Management Institute (PMI) or equivalent certification. Prosci or equivalent Change Management certification.