Services Account Manager

Build and maintain deep customer relationships as a trusted advisor, guiding stakeholders on the right mix of services, setting clear expectations on delivery, and driving customer satisfaction and Unified renewals. Lead customer sales, value proposition and compete discussions. Actively listen to customers, understand their vision, and align solutions to meet their needs through consultative selling and subsequent delivery engagements. Ensure customer satisfaction and exceed expectations. Orchestrate the Services sales relationship with the core account team, coordinating across account, specialist, partner, and customer success roles to bring the right resources together and ensure a seamless customer experience. Proactively develop deep knowledge of customer business priorities, industry trends, and regulatory landscape, and use this insight to shape intentional customer conversations, position advanced cloud and artificial intelligence solutions, and drive adoption and consumption. Deliver operational deal excellence by managing collaboration time effectively and applying effective qualification criteria. Own the sales cycle from account planning, new pipeline generation through to deal closure and subsequent expansion opportunities. ensuring efficient pre-sales processes and driving cloud consumption. Maintain operational excellence & orchestration in demand generation, pipeline management and execution. Be deliberate about self-development to more effectively drive solution level discussions to address customer's business needs. Demonstrated experience selling services or solutions into enterprise customers, with responsibility for driving customer outcomes and business value. Experience using a consultative sales approach to identify customer needs, develop strategies and position services that support business objectives. Experience developing and executing customer strategies that drive adoption, usage or transformation outcomes. Ability to influence customer decisions through strategic conversations, business insight and relationship management rather than transactional selling.