Cloud Solution Architecture - AI Business Solutions

Customer Centricity​ Customer/Partner Insights - Capture and share feedback from customers and partners to inform ACM strategies and Copilot deployment approaches. Provide thought leadership in Copilot solution design and ACM planning, supporting customers through implementation to achieve measurable business outcomes. Proactively develop and maintain a learning plan focused on AI Business Solutions technologies and ACM methodologies, with support from your manager. Mentor and coach peers on technical and non-technical aspects of AI Business Solutions and ACM, fostering a culture of continuous learning and innovation. Share strategic insights and technical guidance across internal communities and virtual teams. Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, OR related field with strong and proven experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent industry experience. Business Value: The ability to convey the business need and value of proposed solutions, plans, and risks to stakeholders and decision makers. This includes the ability to persuade and inform based on facts and alignment with goals and strategy Trusted Advisership: The ability to build trusted advisor status and deep relationships across stakeholders (e.g., technical decision makers, business decision makers) through an understanding of customer needs and technologies. Understanding of partner ecosystems and the ability to leverage partner solutions to solve customer needs. Situational fluency: Using self-awareness as a mechanism to interpret verbal and non-verbal cues to increase your ability to "read the room." Insightful listening: asking insightful questions to understand the customer needs, issues, business environment and drivers, and going beyond what is said Copilot for M365, Copilot Chat, Studio and Copilot Agents from an Adoption and Change Management (ACM) perspective.