Senior Product Analytics Manager (AL2), SEND

We’re looking for a Senior Product Analytics Manager to set the strategic direction for analytics in Wise’s Global Send Experience Squad. You’ll help the squad decide where to focus, which customer problems to solve and how Wise can grow its global money transfer business, which today drives 5% of all cross-border transfers in the world for personal customers.

You’ll work closely with Product, Design and Engineering to lead discovery across the remittance space: building a deep understanding of customer needs, finding the biggest opportunities and turning them into a clear product strategy. You’ll influence decisions across the factors that shape whether customers choose to send money with Wise—including price, speed and convenience—throughout the whole customer lifecycle, from a customer’s first transfer to the choices they make as a returning customer.

You’ll lead a group of senior analysts. Your focus will be on setting the team’s direction and helping the squad make its most important strategic decisions. You’ll coach analysts to partner closely with teams on day-to-day product questions, while staying hands-on with the most complex and consequential opportunities yourself.

You’ll set the strategic direction for the squad; partner with Product, Design and Engineering to build a clear view of customer needs, market opportunities and the choices Wise should make next; lead discovery and opportunity finding across the end-to-end transfer journey; identify unmet needs, friction and growth opportunities; and help the squad understand where it has the greatest opportunity to act. You’ll bring an analytical perspective to how customers weigh price, speed and convenience when choosing how to send money across new and returning customer journeys. You’ll size customer and commercial opportunities, develop clear points of view and help teams make focused, evidence-based choices about what to build and why.

You’ll lead and develop a group of senior analysts, set a high bar for analytical thinking and impact, coach analysts in their work and careers, and create the conditions for them to support their teams effectively. You’ll coach analysts to work closely with their product teams, bring useful insights into planning and discovery, and help teams learn from product changes and customer behaviour. You’ll stay hands-on with high-impact or ambiguous questions, guide the team through complex analysis when the strategic stakes are high, communicate complex evidence clearly, influence senior stakeholders and help cross-functional teams turn strategic choices into action.

The role involves shaping product strategy and business direction through analytics, connecting customer needs, product choices, growth and sustainable economics, leading discovery and identifying high-value opportunities in ambiguous problem spaces, and applying a deep understanding of product analytics and customer behaviour across acquisition, conversion and retention. You’ll use quantitative evidence, including experimentation and causal analysis, to inform decisions, while knowing when the most valuable contribution is defining the right problem or opportunity. You’ll need strong technical analytical skills, including SQL, the ability to guide reliable, high-quality analytics, excellent communication skills, the ability to set long-term direction while staying close enough to the work to help teams make progress, and an interest in international payments and the needs of people sending money across borders.

You’ll be a strategic partner to the Global Send Experience Squad, working closely with Product, Design and Engineering to understand the space, find opportunities and shape what the squad does next. You’ll lead a team of senior analysts who work alongside their product teams on day-to-day questions and decisions, helping them connect that work to the squad’s broader strategy, share insights across teams and keep the focus on customer and business outcomes.

Sending money across borders is at the heart of Wise. By helping Wise understand what customers need and setting a clear direction for how it serves them, you’ll shape the choices that make Wise the best way to send money at every stage of the customer journey. You’ll help grow the money transfer business while making it easier, faster and more affordable for customers around the world.

The salary is £105,000–£150,000, with Company Restricted Stock Units and benefits in the London office. Benefits include hybrid working, paid annual holiday, sick days, parental leave and other leave opportunities, plus six weeks of paid sabbatical after four years at Wise on top of annual leave. Wise promotes a diverse, equitable and inclusive workplace and has an international team.